⭐ Xzeckies Return & Replacement Policy
We want you to love every Xzeckies product you purchase! Please review our policy by product type below:
📲Digital Products (eBooks, Downloads)
All digital purchases, including eBooks, printable play money, worksheets, and downloadable educational resources, are final sale and nonrefundable.
If you experience difficulty accessing your download, please contact us for assistance.
📚 Printed Books
All printed books are final sale.
Due to the nature of printed educational materials, we do not accept returns or exchanges unless an item arrives damaged, defective, or incorrect.
🎁 Gift Cards
Gift cards are delivered digitally and are final sale and nonrefundable, except where required by law.
Discount codes cannot be applied toward gift card purchases.
👕 Apparel Merchandise (Print-On-Demand Products)
All Xzeckies apparel is made just for you.
We accept returns within 7 days of delivery for eligible apparel and merchandise, including T-shirts, hoodies, mugs, wallets, bookbags, and accessories.
Approved returns are issued as store credit or exchanges only.
Return Requirements:
- Items must be unworn, unused, and in their original condition.
- Items must be returned in their original packaging when applicable.
- Customers are responsible for return shipping costs.
- Personalized items are final sale unless damaged, defective, or incorrect.
Store Credit & Exchanges:
Once your return is received and inspected, please allow up to 7 business days for store credit to be issued.
Size exchanges are available for apparel, subject to availability. Customers are responsible for return shipping.
🛠️ Damages, Defects, or Incorrect Items
Please inspect your order when it arrives and contact us within 7 days if:
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the item has a manufacturing defect,
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the print is incorrect,
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or you received the wrong item.
Include your order number and photos of the issue so we can evaluate your request.
We will arrange an appropriate replacement or refund at no additional cost when applicable.
📦 Return Instructions
To request a return or exchange, email returns@xzeckies.com with your order number and reason for your request.
All returns must be approved before shipping. Return instructions will be provided once your request is reviewed.
Please allow up to 48 hours for a response.
📧 Questions or Concerns?
For general inquiries or product assistance, contact support@xzeckies.shop.
We're committed to making every Xzeckies shopping experience a positive one!